Privacy policy

Personal data protection policy

What does this personal data protection policy apply to?

This personal data protection policy applies to this website, as well as any other online initiative belonging to the CHEMTOV company and proceeding to collect personal data (" Supports »). Consequently, this policy does not apply to third -party websites, including those possibly mentioned on our supports through an internet link.
Please note that if the legislation of your country requires, this personal data protection policy can be supplemented by local provisions that we strongly invite you to consult on our supports.

What data do we collect with you?

With your prior consent, when you use our supports we are likely to collect and process all or part of the following data:

  • The data that you provide (i) by filling out forms, (ii) by loading content online, (iii) by subscribing to online services (e.g. social media applications and pages) or (IV) by sending us Correspondence:
  • first and last name ;
  • email address ;
  • Sex;
  • phone number;
  • address ;
  • Age/date of birth;
  • your opinion on our products;
  • Payment information (on electronic trade media);
  • your purchasing history (on electronic commerce media);
  • Any special request that you could send us (mainly for archiving needs);
  • The photos or videos of you you want to share.
  • We are likely to ask you to respond to surveys that we use for scientific and statistical purposes.

Do we collect your IP address and your connection witnesses (cookies)?

We are likely to collect your IP address and your type of browser for administration of our systems and/or establishment of statistics and without identifying any other individual information.
In some cases, we are also likely to use cookies that correspond to small files of letters and figures downloaded from your terminal when you access our supports. We mainly use cookies to recognize you when you connect to our supports again and to display content likely to correspond to your interests.
Internet browsers' default settings are usually set to accept cookies, but you can easily change this by changing your browser settings. However, please note that if you choose to deactivate cookies, certain parts of our supports may not be accessible.
For any questions about cookies: contact us at the address

How do we use your personal data?

We mainly use your personal data in the management of our customers / prospects, and in particular to respond to your requests or to regularly send you news and information on our products, our brands, our operations and / or our supports likely to arouse your interest.
We also use your data to improve your digital experience on our supports: understand the interest you have in our supports and their content, manage your online account, validate your participation in our operations, treat your payments, make sure that Our supports are presented in the most suitable way to you and your terminal, and protect you from possible fraudulent actions.

How can you access your personal data?

You always have the possibility of contacting us by post, by email or by phone (please refer to the contact details indicated in the conditions of use of the supports you use) to consult the personal data concerning you who are in our possession .
If you identify an error among this data or if you deem it incomplete or ambiguous, you can also ask us to correct it, complete or clarify them.
You can also oppose that your data is used for commercial prospecting or communicated to third parties for this purpose.
Finally, you can ask us to delete any personal data that concerns you and that we hold. However, please note that we are likely to keep a trace of your data for archiving (especially when the law imposes it).

Do we share your personal data?

Subject to what is indicated in this Personal Data Protection Policy or unless we have previously obtained your consent, we are likely to communicate your personal data with people employed from our company or our service providers ( For example, our web agencies that manage certain online operations online) and/or business partners for the previously mentioned purposes, and only within the limit necessary for the accomplishment of the tasks entrusted to them. These people may be required to contact you directly from the contact details you have communicated to us.
Please note that we are strictly requiring our service providers that they use your personal data only to manage the services we ask them to provide. We also ask these providers to always act in accordance with the laws applicable in terms of personal data protection and to pay particular attention to the confidentiality of this data.

Where do we store your personal data?

Your personal data is stored either in our databases or in that of our service providers.
In some cases, and mainly for technical reasons, these databases can be stored on servers outside the country (including outside the European Union) from which you initially entered the data.

Is your personal data kept safe?

We aim to always keep your personal data in the safest and most secure manner, and only during the duration necessary to carry out the purpose pursued by the treatment. In this perspective, we take the appropriate physical, technical and organizational measures to prevent any alteration or loss of your data as much as possible or any unauthorized access to them.
On our electronic commerce media, we manage your payment information using methods that meet industry standards (such as PCI DSS).
We inform you that this personal data protection policy can be modified by us. In this case, these changes will be available on this page.

Local provisions


In accordance with law n ° 78-17 of January 6, 1978 modified relating to data processing, files and freedoms, you have a right of access, modification, rectification and deletion of data concerning you. To exercise this right, you must send us a request accompanied by an identity document to: